Bandwidth Turn Up

Posted 18 days ago

At some point next week, we will be turning up an additional internet connection through Internap. We are taking every precaution possible to make sure this process is as seamless as possible, but some portions of this process are impossible to test beforehand. We will update this post with the firm date of the turn up as soon as we have it. If you notice any abnormalities please contact us at 800-613-4305 immediately. Some customers may notice traceroutes showing different paths, or timing out for some hops, this is because the responses are taking a different redundant path and does not indicate a failure. Please verify that services are indeed unreachable if you see a traceroute anomaly.

We expect this turn up to go without a hitch and customers should notice faster response times to all equipment hosted with Blue Box Group.

Update 4/28/2008 – We expect this turn up to happen in the next 24 hours.

- Blue Box Tech Support

box6 Troubles

Posted about 1 month ago

Box6 is currently having software related problems that we are diagnosing. We expect to have it back online shortly.

Update 3:32pm – Box6 is now back online.

Thanks

- Blue Box Tech Support

vsh18 Issues

Posted about 1 month ago

There appear to be some hardware issues with vsh18 that have caused two reboots tonight. We’re diagnosing the issue now and will have the machine back online shortly.

Update 8:21pm – The machine is back online. If it continues to have issues this evening, we will swap it to new hardware. We will keep this post updated with further news.

Update 8:42pm – We are trying our last fix. If this does not resolve the issue, we will swap the machine to new hardware tonight.

Update 10:14pm – The machine has continued to experience intermittent issues. Rather than continue to troubleshoot it, we are bringing up replacement hardware and will migrate the data to the replacement machine. We will update this ticket when that’s done and will continue to troubleshoot the machine while this is occurring.

Update 12:47pm – VPSes are coming up on the replacement hardware now. We’ll post when we’re done.

Update 11:17pm – We are beginning the migration of servers now. We will post when it has been completed.

Update 1:17am – All customer VPS units are running on the replacement hardware and all sites are back online. If you have any questions, please contact us.

Our billing department will be issuing all customers on this machine credit per our SLA.

Thanks

- Blue Box Tech Support

Network Event

Posted about 1 month ago

Sometime between 12:01am and 4:00am on 03/20/08, one of our multiple upstreams will be conducting maintenance on our circuit. Once they start the maintenance should last about 30 minutes. They will be be moving the connection from its current port to a new port. This will cause an outage on that particular circuit of about 5 minutes.

Our other providers will carry our traffic while this maintenance is occurring. Our customers should see no outage from this event.